Cloud-Based Contact Center Market – SWOT Analysis, Key Indicators, Forecast 2027: NICE Ltd. (Israel)
The global Cloud-Based Contact Center Market is predicted to surpass a valuation of USD 24.11 bn by 2023 with a CAGR of 25% during the forecast period covering 2018 to 2023. This global market is expected to benefit from cloud compliance requirements and various pay-per-use subscription model for end-users. At the same time, improved customer experience and the rising shift towards cost-effective measures are expected to influence the market expansion in the coming years.
However, the market has a chance to get haunted by risks of data loss and theft, and lack of awareness related to its benefits.
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