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Live chat support: The complete guide

Live chat support: The complete guide

Submitted by • October 15, 2020 www.engati.com

What is Live Chat?
In a nutshell, it’s the future (and the present) of customer service. It’s a way of communicating with your customers in real-time and answering all their questions without a delay. And the best part? Your customers don’t need to make a lot of effort to engage in these conversations.

It feels natural. It’s easy. They get their issues resolved in a few minutes over a quick chat session.

Benefits of live chat support:
1. Answers complicated questions
2. Increases agent productivity
3. Reduces customer support costs
4. Increases trust
5. Raises CSAT
6. Creates upselling and cross-selling opportunities
7. Provides a deeper understanding of your customers
8. Reduces cart abandonment

The best live chat software
With Engati Live Chat, you can do all these things (and more), ensuring that you create fantastic experiences for your customers, boost your CSAT scores and increase your conversions.
Try Engati Live Chat for free, no credit card needed.

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