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Stock outages at retail shops are a no-no: study

Stock outages at retail shops are a no-no: study

Submitted by • February 18, 2020

"So are in-store prices that cannot match online offers that APAC millennials monitor closely.

Shopping often starts before customers enter a store. Customers expect that items they see online are in-stock – achieving what is hardest for e-commerce to deliver—instant gratification. When it comes to brick-and-mortar purchasing, price is a top priority for shoppers. Almost three in 10 (29%) of shoppers surveyed report leaving a store because the price did not match the one found online.

In a recent survey of shopper behavior, 86% of millennial shoppers and more than half (56%) of Gen X shoppers indicated they shopped in a store and left without a purchase, only to end up buying the item online, compared to only 25% of babyboomers (the generation before Gen X). Shoppers indicate out-of-stock items as the top reason for leaving without a purchase.


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