Old-World Cuisine Meets Cutting-Edge Technology

(1888PressRelease) Ori'Zaba's Scratch Mexican Grill boosts customer engagement with innovative tech platform Momos.

LAS VEGAS – Known for their old-world Mexican flavors, Ori'Zaba's Scratch Mexican Grill is on the cutting edge of technology and is constantly innovating to attract new customers, respond to existing customer feedback and provide superior customer service. As part of this mission, the company is leveraging Momos to serve their customers at franchised and corporate locations.

The highly advanced AI-powered customer management technology platform is specifically designed and engineered to help restaurants enhance the customer experience in a more personalized and efficient way. Momos gathers customer insights and feedback and then quickly delivers that data directly to restaurants, boosting customer acquisition and increasing loyalty.

“We ultimately use the technology as a bridge to build and nurture ongoing customer relationships – which has always been our focus and one of the keys to our success,” explained Ori’Zaba’s Franchise Business Partner Mayela Masoli. “Through Momos, I am often able to directly respond to customers’ feedback and questions in real time. Our ability to immediately apply come back rewards to their loyalty account is a powerful game changer.”

She often responds personally to customers who reach out to thank them for their feedback, reviews and for being loyal customers. She knows from experience how effective Momos is for engaging customers in a prompt, individualized way.

Momos’ Co-Founder and CEO Sai Alluri added, “Our platform sits at the intersection of customer experience,
customer service and marketing. We provide tools to make it easier for restaurants to communicate and engage with their customers across all their online and offline channels.”

Customer satisfaction and retention is critical for any restaurant because, as pointed out by Harvard Business Review, acquiring a new customer costs five to 25 times m